INNO Biotechnology (Guangzhou) Co., Ltd. (“INNO”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us regarding our products and services.
Website:
www.innobiochina.com
1. Information We Collect
When you visit our website or submit an inquiry, we may collect the following information:
- Name
- Company name
- Email address
- Phone number / WhatsApp contact information
- Country or region
- Job title or business information
- Product interests and application requirements
- Any information you provide through inquiry forms, sample requests, or technical consultations
We only collect information necessary to provide product information, technical support, quotations, and business communication.
2. How We Use Your Information
We may use your information for the following purposes:
- Responding to product inquiries and business requests
- Providing quotations and product recommendations
- Processing sample requests
- Providing technical documents such as TDS, SDS, and COA upon request
- Supporting formulation discussions and technical consultations
- Improving our website experience and services
- Communicating with customers regarding products, services, and cooperation opportunities
We do not sell, rent, or trade your personal information to third parties.
3. Product Inquiry and Business Communication
As a B2B ingredient manufacturer, INNO may collect business-related information to better understand customer requirements, including:
- Intended product application
- Required ingredient specifications
- Estimated purchasing requirements
- Technical requirements
This information is used only for business communication and customer support.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us understand:
- Website traffic
- Visitor behavior
- Popular pages
- Website performance
We may use third-party services such as Google Analytics to analyze website usage.
You can disable cookies through your browser settings if you prefer.
5. Third-Party Services
Our website may include services provided by third parties, such as:
- Website analytics tools
- Security and spam protection services
- Embedded content or external links
These third-party services may collect information according to their own privacy policies.
We recommend reviewing their privacy policies for more information.
6. How We Protect Your Information
We take reasonable technical and organizational measures to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
However, no online transmission method is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary for:
- Business communication
- Customer support
- Legal and administrative requirements
When information is no longer required, we will take reasonable steps to delete or securely remove it.
8. Your Rights
Depending on applicable privacy laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for future communications
To make such requests, please contact us.
9. International Customers
INNO serves customers worldwide.
Your information may be processed and stored for the purpose of international business communication and customer support.
We take reasonable measures to protect information regardless of location.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
INNO Biotechnology (Guangzhou) Co., Ltd.
Email:
inno@kindwin-eco.com
Phone:
+86 20-32199899
Fax:
+86 20-32199896
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
Any updates will be posted on this page with a revised update date.